Customer care
Returns & refunds
Draft — review before launchReturn window
Unworn, unwashed items with their original tags may be requested for return within 7 days of delivery. Final-sale and hygiene-sensitive items may not be returnable unless faulty.
Start a return
Contact hello@example.com with your order number, the item you wish to return, and the reason. We will confirm eligibility and provide instructions before you send anything back.
Refunds
Approved refunds are sent to the original payment method after inspection. Payment-provider and bank processing times may apply. Delivery charges are not normally refundable unless the order was faulty or incorrect.
Damaged or incorrect items
Contact us within 48 hours of delivery with clear photos so we can resolve the issue quickly. Replace this draft with the final business policy before launch.