Returns & refunds

Return window

Unworn, unwashed items with their original tags may be requested for return within 7 days of delivery. Final-sale and hygiene-sensitive items may not be returnable unless faulty.

Start a return

Contact us through the support page with your order number, the item you wish to return, and the reason. We will confirm eligibility and provide instructions before you send anything back.

Refunds

Approved refunds are sent to the original payment method after inspection. Payment-provider and bank processing times may apply. Rider or courier charges paid separately are handled with the delivery provider and are not part of the platform payment refund.

Damaged or incorrect items

Contact us within 48 hours of delivery with clear photos so we can resolve the issue quickly.